At Velisse Bikini Shop, we’re committed to making your shopping experience as seamless as possible. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two convenient shipping options:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every piece from our luxurious collections. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following:

  • Swimwear bottoms
  • Briefs
  • Items from our “Build Your Own Underwear Pack” collection
  • Any personalized or made-to-order pieces
  • Items showing signs of wear or without original tags

How to Return or Exchange

Follow these simple steps:

  1. Initiate your return: Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]” and include:
    • Item details (name, color, size)
    • Reason for return
    • Your preferred resolution (refund, exchange, or store credit)
  2. Wait for approval: Our team will review your request and send a Return Authorization Number (RAN) within 2 business days.
  3. Package your items: Carefully pack the unworn, unwashed items with original tags in their original packaging. Include a copy of your order confirmation.
  4. Ship your return: Send the package to:
    Velisse Bikini Shop Returns
    2933 Charles Street
    Ypsilanti, MI 48198
    USA

    Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

  5. Processing: Once received, we’ll process your return within 3-5 business days and notify you via email.

Refund Information

  • Timing: Refunds will be issued to your original payment method within 7-10 business days after we receive and process your return.
  • Shipping costs: Original shipping fees are non-refundable.
  • International returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees.

Exchange Policy

We’re happy to exchange your item for a different size, color, or style (subject to availability). Please note:

  • Exchanges are processed after we receive your original item.
  • For exchanges of higher value items, you’ll need to pay the difference.
  • For exchanges of lower value items, we’ll refund the difference to your original payment method.
  • We cover standard shipping costs for replacement items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our customer service team is here to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Velisse Bikini Shop – where luxury meets comfort in every stitch.